Without coding, you can build web application for guests quickly and easily. Just select the format you want to use on the intuitive screen and add information.
Intuitive UI
Many Features
For Everyone
Quick Updates
02Efficient Operation
Smart check-in and payment reduce the burden of routine work at the front desk and streamline operations. You can decrease paper management costs by digitizing information on facilities and sightseeing.
Less Training Time
Less Routine Work
Reduce Paper
Without Contact
03Delight Hospitality
Guests can order room service and amenities from smartphone, which enables to provide contactless service and increase revenue. Campaigns and coupons for are posted to improve guest’s experience.
Everything on Smartphones
Comprehensive Travel Guide
Virtual Hospitality
Multiple Language
Express hotel’s brand effortlessly
Rich Features and Content
Display and introduce the services that facility provides, such as announcements, facility information, tourist guide and, room service.
Highly Customizable
Build pages that suit with facility, including content format, display order, photos, and background color. No design experience is required.
Do you have these problems?
Inefficient check-in causes front desk congestion
Streamline check-in process and complete in 30 seconds Smart check-in feature allows guests to complete the check-in process in advance with smartphones. With custom check-in feature, facility-specific questions such as allergies and yukata size can be added to the advance check-in flow.
Every notice is printed on paper and distributed to guests
Digitize the announcements real-time and easy notification Guest application notifies guests through their smartphones which enables them to check the information from anywhere and anytime. Hotels no longer need to print paper and hand delivery. Moreover, this removes the risk of loss or deterioration.
Many routine works related to room service
Automate room service from reception to billing Guest application’s request feature and smart payment enable guests to order room service and make online payment via their smartphones. The order is printed in the kitchen automatically. If facility uses aipass PMS, order details are linked with reservation automatically.
Build your ideal system by simply combining necessary features
Build your ideal system by simply combining necessary features
PMS
Manage reservations, rooms and revenues.
Self Check-in
Accept Check-ins and issue smart keys.
Customer MGMT
Review guest’s history and customized tags.
BI・Report
Visualize sales data such as OCC, ADR, etc.
What is Guest application?
Guest application enables guests to request amenities, room service, restaurant reservations, etc., easily on their smartphones. Information on facilities and nearby attractions is also available. Guests can access on the web from a PC, smartphone, or tablet without downloading the app. Accommodation facilities can track usage data of coupon and promote products to achieve sales upsells.
What are the advantages of using the aipass Guest application instead of a guest room tablet?
Guest room tablets are expensive and require regular maintenance and updates. aipass Guest application allow hotel and its owners to offer their guests the latest digitized services without having to worry about upfront costs and maintenance. Guests can easily access information and services through their own smartphones.
Can I use PMS even if I have already installed another company’s PMS?
Yes, smart check-in and guest apps are PMS-independent, and many hotels and inns are beginning to use them. However, using both aipass Guest App and PMS is more convenient since it can eliminates the need for any data integration.
What is Smart Check-in? What are the benefits?
Smart Check-in is a feature that allows guests to check-in in advance using their smartphones. Using the Guest application, guests can check-in in advance in three steps from their smartphones, making it easier for the front desk to respond to their needs. Moreover, guests can check out using their smartphones and leave a private review which help the facility improve.
What are QR codes used for?
By installing QR codes in guest rooms at hotels and inns, you can reduce the hassle of printing and updating information or guide distributed at check-in. By scanning with smartphones, guests can view in-house directions and surrounding information anytime, anywhere, and make reservations for additional meals and activities directly from their smartphones. In addition, completely non-face-to-face check-in is possible using QR codes, allowing guests to complete the process by simply holding the QR code on their smartphone over a tablet or automatic check-in machine.
Will there be any costs at the time of initial installation?
Guest application can be started with no initial or monthly fees. Hotels and inns can proceed with digitalization at low cost.
How many rooms in hotels does this service work for ?
It has been introduced in facilities of a wide range of sizes, from facilities with over 100 rooms to facilities that rent out entire buildings. In just two years since the service began, it has been installed in over 300 facilities and over 28,000 rooms. Since you can choose which features to use, you can customize to suit the needs of each facility, from major hotel chains to small accommodation facilities.
Can guests who can not read Japanese use it?
Yes, guests who can not read Japanese are able to use it without any problem. This application is multilingual and supports English, Chinese, and Korean. Build pages in Japanese and they will automatically be translated. Therefore, even if you do not have staff who can speak other languages, you can communicate smoothly with the guests through the aipass guest application.
Easy Installation
Efficient Operation
Delight Hospitality
Rich Features and Content 
Highly Customizable 
PMS 
Self Check-in 
Customer MGMT 
BI・Report 